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Patrick Rowe is a manager at a software firm. Jack Blair, Patrick's team member, is facing technical issues with software system. While communicating with Blair, Rowe used an impersonal statement to talk about the issue. Which of the following did Patrick say? A. "Why did you not tell me you did not know how to resolve such problems?" B. "This new software system has been giving us problems for a while now." C. "You will attend a training seminar on the new software system next week." D. "You should really know how to operate this new phone system by now." E. "Sam Todd has worked on this system before and will be able resolve the problem."

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knowledgepower50

Answer:

B. "This new software system has been giving us problems for a while now."

Explanation:

Of all the given, answer B is the only impersonal statement. Passive voice is used and it is highly effective in remaining professional while communicating from a managerial role. By using an impersonal statement, the employee (Jack Blair) won't get offended by any means. Although he isn't personally mentioned in the answer E, he may feel guilt because there is someone else that is able to resolve the problem.

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